Not resolved

I am a loyal and trust the Virgin Mobile company. Last month, I called to ask about my cancellation fee they enclosed the bill is total of 260.70 said THAT IS the TOTAL AMOUNT of the cancellation fee.

Now they said it's 309 & cents. I am not prepared for that extra dollars. So I asked for transfer to the Billing Department Supervisor name Kelly. All throughout she just says she has nothing the shw can do about it.

I am a nice, genuine person. The mistake of the agent is not my mistake. During my critical shocking moment the Supervisor Kelly laughed at me. This is not appropriate.

I stand for my rights. I don't wanna remain angry with this person and I know anger is not right.

To laugh at someone during at the worst moment is not acceptable. That person should not be a supervisor, I will only be satisfied if she gets 3 day suspension.

Marjorie Andam

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jun 19, 2015.
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