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2.0

I've been with Virgin Mobile now for 10+ years. I have never lost, broken or even chipped a phone. I have the Iphone 6 with 128 GB and I've been complaining about it since purchase.

My phone is soo very slow that even typing a phone number is lagging. Most of my apps are unusable. I cannot open emails and the phone shuts off randomly once below 50% battery. Apps crash and txt/voicemail notifications often come in days late or not at all. Overall, its incredibly unreliable.

I've been disappointed in the offers Virgin has given me. Even while speaking with the loyalty department they've only offered a small credit towards a new phone. The phones I was offered also had far less memory - why pay for an "upgrade" if it isn't even an upgraded phone? Why pay for a 6S when it's already considered to be outdated?

I went into a Virgin Mobile Kiosk recently and both associates working recommended that I go with a different company. Not even Virgin employees ( who I can only assume work on partial commission) can stand up for their customer care. I've spoken with many other companies and they're all willing to beat or match the offer.

For this issue, considering that it's been going on for a couple years - I would like a better offer. I would like an actual upgraded phone without having to break the bank. If you calculate how much I've paid Virgin over 10 years, at this point I truly deserve a new phone.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 419 King St W, Oshawa, ON L1J 2K5, Canada

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