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3.1

Broke my phone two weeks ago, went into the mall and got a new one. So it wasn't Virgin mobile directly they just facilitated me.

i chose my plan, all that, got a better deal. I was happy, i thought everything was going well. until i got my phone bill.

So i was offered a Free samsung tablet. I thought that was cool and more less declined saying i don't really need it, i wont really want the tablet. The employee pushed said it was free and there isn't any reason not to take it, but i don't have to. i took it in slight reluctantly, it's free right? I asked about additional charges on my bill, if it's shared data with my plan. It came with it's own 3GB data, another red flag. reaffirmed it was apart of the plan and it wont cost me anything. This was a lie, though small it's 15 dollars a month and 30 dollar activation feed. As was an additional upgrade fee/ activation fee on my new phone.

fast forward 2 weeks when i get a bill for more than double the plan i picked i called up virgin mobile, explained i was irate and apologized if i was getting angry but i was lied to when i got my phone.

They hung up on me, a few left out details but i was civil as could be with their lack of understanding, assistance, and the current situation.

TLDR; got a phone, they gave me a tablet for "free" promised it didn't have any additional fee's and was apart of my plan and has it's own data. My fault for not actually reading the agreement and trusting the sales rep words.

Reason of review: Pricing issue.

Virgin Mobile Canada Pros: Prices, Services.

Virgin Mobile Canada Cons: Customer service, Misleading service, Being lied to, Given false information, Being hung up on by virgin mobile customer service supervisor.

Location: Lougheed Town Centre, 9855 Austin Ave #733k, Burnaby, BC V3J 1N4, Canada

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